Musing on progress to consistently deliver even basic digital public services I’ve found myself asking is intention the enemy of action?
Weeknote 11: week ending 15 March 2024
LocalGovCamp Midlands leads me to think about a framework library for the sector, the difference between improving individual service and user journeys and doing multi-service journeys to match a user’s mental model, and a plug for great sessions from colleagues at Services Week
Weeknote 10: week ending 8 March 2024
International Women’s Day and working with inspiring people in a diverse team, a Local Government Digital Service, LocalGov Digital Live, and the challenge of legacy systems