LocalGovCamp Midlands leads me to think about a framework library for the sector, the difference between improving individual service and user journeys and doing multi-service journeys to match a user’s mental model, and a plug for great sessions from colleagues at Services Week
Weeknote 10: week ending 8 March 2024
International Women’s Day and working with inspiring people in a diverse team, a Local Government Digital Service, LocalGov Digital Live, and the challenge of legacy systems
Weeknote 05: week ending 2 February 2024
Reflecting on a vibrant start to the year and thinking about GOV.UK Forms, online services for Council Tax, and the value of individual and shared knowledge