Sarah Lay is a digital strategist, experience designer and content specialist as well as a writer and speaker. She has worked across the public and private sector with councils, the NHS and high street brands as well as having run her own consultancy and PR agency. She is focused on user and data driven experience, has designed and delivered large award-winning transformation projects and been recognised as a Digital Leader.
She is also a freelance music journalist, editor, record label co-owner and author. Both sides of her career have successfully run side by side over the last two decades during which she has worked in-house and as a consultant across Digital for organisations and companies including Nottinghamshire County Council, Derbyshire County Council, NHS, Northcliffe Newspapers and Boots UK as well as running her own record label Reckless Yes, founding an independent culture publication for Derbyshire, and spent five years as editor of Louder Than War.
Sarah Lay – Digital Strategist and Journalist
Find out more about Sarah’s experience across digital, journalism, communications and PR, and music as well as her awards below.
User experience, content strategy and making good stuff
With hands on user experience design skills Sarah is currently working as a user experience design manager and strategist in the private sector for a large high street brand. Passionate about designing great experiences for people online and off, not just in how that journey looks but in getting how things work right Sarah draws on nearly two decades experience of working in digital fields and her solid academic foundation too.
Local Government and LocalGov Digital
During a 12 year career within local government Sarah found success as a digital leader for the sector, and within the organisations for which she worked.
Her most recent in-house role in the sector was with Nottinghamshire County Council where work involved both strategy and practical delivery of digital services across a website, intranet and a number of other sites and digital channels. In a project which was groundbreaking in its scale and scope she developed the vision and led the team to delivere a new website and set of tools for digital service delivery, an improved social media strategy, a new extranet for doing business with schools, consolidated a range of micro sites and began work toward a new intranet. You can read about Digital First on this blog.
Sarah is also a founding member of the digital practitioner network, LocalGov Digital, and her role there at times involved managing the daily curation of news for the sector, communications for the group and organising LocalGovCamp and Fringe as well as shaping the vision and the spear-heading the formation and initial growth of the group.
Practical and strategic digital skills
Sarah has extensive experience of content and author management and strategy, training, accessibility, usability, search optimisation, data analysis and formation of insight, social media, innovation and digital engagement, user research, experience design, UX design, user testing, customer experience, communications, community building and management, and engagement. Her recent focus has been on systems leadership, service design, user experience strategy, design and delivery.
Awards and qualifications:
- BA (Hons) Journalism
- MA Online Communications – dissertation looking at content strategy and digital communications in local government
- Lifetime Achievement Award Comms2Point0 UnAwards – Winner – (2015)
- Shortlisted Best Digital Professional at Comms2Point0 UnAwards (2015)
- Shortlisted Digital By Default News Digital Leaders 100 Awards (2014)
- Best Public Sector at UXUK Awards 2015 – Winner – team award for Nottinghamshire County Council Digital First
- Digital Team – Winner – Digital Experience UK Awards 2015 – team award for Nottinghamshire County Council Digital Team
- Shortlisted NextGen Intelligent Communities Award 2015 (Nottinghamshire County Council Digital First)
- Umbraco Certified Practitioner (Level One)
- GovDelivery Maximiser Award 2014 – winner – team award for growth and retention of email subscribers
- Best Collaborative Partnership – Winner – Comms2Point0 UnAwards 2014 – on behalf of LocalGov Digital
- Digital Excellence – Winner – CIPR LPS 2009 – team award for work on Derbyshire’s Local Elections 2009
- Best Use of Social Media – shortlisted – CIPR Awards (Midlands Region) 2009 – team award for work on Derbyshire’s Local Elections 2009.
Louder Than War, Storge, and music journalism
Between 2012 and 2017 Sarah was editor for Louder Than War – one of the fastest growing (and award-winning) music and counter-culture websites in the UK. Working directly with Louder Than War Editor in Chief John Robb she managed the day-to-day running of the site as well as commissioning features, interviews in-depth editorial, and reviews.
When not helping to manage a virtual team of around 125 contributors around the world, editing content for the site or commissioning Sarah also wrote there too and looked after liaising with hosts and technical support. Louder Than War is now a magazine and Sarah has been Associate Editor since launch in 2015 and a regular feature writer for the print edition covering bands including Pixies, Ride, Dream Wife, The Spook School, The War On Drugs, Shed Seven, Mull Historical Society, and British Sea Power. The magazine is bi-monthly and produced in association with Big Cheese Publishing. You can find it in WHSmiths or you can order / subscribe online.
In 2016 Sarah founded local music and culture and Storge to reflect and support the scene in her hometown of Derby. Relaunching in January 2017 the site has a growing amount of daily visitors as well as a burgeoning social media audience and is on a five-year journey toward becoming a sustainable and vital part of local culture and creative economy.
Sarah also writes for Loud and Quiet, Echoes and Dust, Get In Her Ears, and Circuit Sweet and have previously contributed to Sounds Magazine, Gigslutz, and God Is In The TV.
The Rumble on Radio Andra
During 2016 Sarah co-produced The Rumble on Radio Andra with her Reckless Yes partner Pete Darrington. A weekly show we focused on underground and alternative music from around the world, Sarah provided a recommended track of the week. You can find podcasts of our shows here.
Reckless Yes – live music promotion, artist management and record label
With co-founder Pete Darrington Sarah launched independent record label, live music, and artist management agency Reckless Yes in 2016. Currently home to LIINES, Unqualified Nurse Band, Pet Crow, Mower, Dactylion, Grawl!x, and Riding The Low, the label has also released records by You Want Fox, Bivouac, and Panji and The Buffalo.
The label has also put on shows for bands including Desperate Journalist, Nervous Twitch, Mark Morriss, Batteries, Mouses, Nine Tons, Cherry Hex and The Dream Church, Natterers, and artists from their roster.
We Are Noble and Wild – music PR
Currently on hiatus, We Are Noble and Wild is the name Sarah has previously traded under when offering music PR. Her small roster focused on bands signed to Reckless Yes but has also included Chris Helme (The Seahorses, The Yards); Team Love (Bentcousin album release in the UK); Great Raven; Nine Tons, and The Hudson Super 6.
Sarah also writes and is currently working on a contemporary fantasy trilogy. The first in the series, The Winter Passing, is due for release in early 2018.
Sarah lives in Derbyshire with her husband and their two sons.
She likes black coffee, the west coast of Scotland, being busy, Take That, the works of Joss Whedon, Tim Peaks Diner, Manchester, people who were big in the ’90s, crows, tattoo roulette, gin, music and words.
She is in love with possibilities.