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Weeknote 06: week ending 9 February 2024

Networks, measuring what isn’t there, and understanding what our user’s value

Posted by Sarah on 09/02/202409/02/2024

Posted in Working Out Loud
Tagged #weeknotes, 100 conversations, content design, content patterns, interaction patterns, kano model, local gov digital, local government, measurement, prevention measurement, reflective practice, service patterns, UX design

HMRC and the outdated payment methods

This is a post about the user having to do the hard work. Before I… Read More… Continue reading HMRC and the outdated payment methods

Posted by Sarah on 17/01/202416/01/2024

Posted in User Experience
Tagged content design, emotion mapping, end to end journey, HMRC, identity, Language, omnichannel, poor user experience, slow user journeys, user emotions, user flow, user journey

Month Note – April 2022

Things I’ve worked on, thinking in progress, and what I’ve learnt in April 2022

Posted by Sarah on 30/04/202205/06/2022

Posted in personal development
Tagged #monthnotes, content design, content operations, content strategy, Month note, recommended reading, record label, record label co-founder, reflective practice, self-awareness, self-development, self-improvement, self-reflection, web content strategy, women in digital, women in music

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