LocalGovCamp Midlands leads me to think about a framework library for the sector, the difference between improving individual service and user journeys and doing multi-service journeys to match a user’s mental model, and a plug for great sessions from colleagues at Services Week
Weeknote 06: week ending 9 February 2024
Networks, measuring what isn’t there, and understanding what our user’s value
Weeknote 01: week ending 5 January 2024
In my renewed commitment and ability to work out loud I’m putting together a #weeknote of reflections and who I’ve spoken with in my 100 conversations for 2024