ReallyUsefulDay – GDS meets localgov

An exciting day out in London today at the Government Digital Service / LocalDirectGov Really Useful Day, looking at the user journeys between GovUK and council websites. Hosted at DCLG, the day had a practical bent as after some initial background information was given we broke into groups and focused on re-working a user task […]

Is there anybody out there?

In the last few days I’ve been thinking a lot about audiences, assumptions and effort. Partly this follows on from the presentation I gave at Epic Social Media for the Public Sector in Exeter a couple of weeks ago, partly it’s from conversations which have passed through my Twitter timeline, partly the content strategy stuff […]

A little light reading

A quick post from me this week as time seems to be getting away from me! I thought I’d just share some of the reading I’ve been doing recently and see if anyone else wanted to share what they’ve found useful (or, I suppose what they’ve found hasn’t been worth the time and effort). So, […]