Skip to content
  • Home
  • About Sarah Lay
  • Get in touch

Category: Social media

  1. Home
  2. Content
  3. Content strategy
  4. Events
  5. local government
  6. LocalGov Digtial
  7. online communications
  8. Print and offline
  9. Social media
  10. Usability
  11. Website

The Future of Digital and Customer Engagement

How do we get better at using digital channels? A panel discussion hosted by WestCo

Posted by Sarah on 06/12/2016

Posted in Content, Content strategy, Events, local government, LocalGov Digtial, online communications, Print and offline, Social media, Usability, Website
Tagged content marketing, content strategy, customer engagement, customer experience, customer journeys, digital content strategy, digital engagement, digital experience, event, panel discussion, research and insight, speaking, user experience, User experience design, user research, westco

Fear and Loathing in School Admissions

How can council’s improve the school admissions application and communication process?

Posted by Sarah on 16/04/2015

Posted in local government, Social media, Website
Tagged citizensarah, customer account, local gov digital, online application, process design, school admissions, school places, service design
2 Comments on Fear and Loathing in School Admissions

Twitter verification: tick!

Sharing is good – more councils get verified after my ‘how to’ post for blue tick applications

Posted by Sarah on 13/02/201513/02/2015

Posted in How to guides, online communications, Social media, Twitter
Tagged blue tick, category 1 responders, twitter verification

Posts navigation

Older posts
Newer posts

Search

Recent Posts

  • Lost in the woods
  • Weeknote: week ending 14 November 2025
  • Weeknote: Week ending 7 November 2025
  • Weeknote: week ending 24 October 2025
  • LocalGov Digital – here comes the next chapter

Tags

#weeknotes coaching content design Content Management content strategy Dan Slee Derbyshire digital engagement digital media Facebook goal progress goal setting Google Government internal communications journalism leadership local council localgovcamp localgov digital localgovdigital local government music Music journalism noble and wild personal development professional development reckless yes record label reflection reflective practice research Social media Social network social networking Twitter unconference Usability user experience Vital Facebook Skills web content strategy Website weeklyblogclub work working out loud

To the archives!

Proudly powered by WordPress | Theme: the-clean-blog by LebCit.