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Every word matters

A quick post about the importance of clear language and how every word matters.

Posted by Sarah on 02/12/2016

Posted in Content, local government, online communications, Usability
Tagged ambiguity, Communication, context, Language, perception, plain english, usability testing, user experience, words

Cookie monsters and cargo cults: UX in digital service delivery

How can we improve aspirations for and delivery of digital services?

Posted by Sarah on 13/04/201413/04/2014

Posted in Content strategy, local government, LocalGov Digtial, Website
Tagged Cargo cult, digital service delivery, digital transactions, user experience

LocalGov Digital Usability Dashboard

Very pleased to announce the launch of LocalGov Digital’s Usability Dashboard – the free usability testing tool for local government.

Posted by Sarah on 08/02/2014

Posted in Content, local government, LocalGov Digtial, Usability
Tagged #localgovweb, content, local government, localgov digital, localgovdigital, Usability, usability testing, user experience, user journeys, UX

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