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The Future of Digital and Customer Engagement

How do we get better at using digital channels? A panel discussion hosted by WestCo

Posted by Sarah on 06/12/2016

Posted in Content, Content strategy, Events, local government, LocalGov Digtial, online communications, Print and offline, Social media, Usability, Website
Tagged content marketing, content strategy, customer engagement, customer experience, customer journeys, digital content strategy, digital engagement, digital experience, event, panel discussion, research and insight, speaking, user experience, User experience design, user research, westco

Every word matters

A quick post about the importance of clear language and how every word matters.

Posted by Sarah on 02/12/2016

Posted in Content, local government, online communications, Usability
Tagged ambiguity, Communication, context, Language, perception, plain english, usability testing, user experience, words

Every word matters

A quick post about the importance of clear language and how every word matters.

Posted by Sarah on 02/12/2016

Posted in Content, local government, online communications, Usability
Tagged ambiguity, Communication, context, Language, perception, plain english, usability testing, user experience, words

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