CitizenSarah reports

In November 2010 I decided that while I was on maternity leave for six months I would keep a note of each interaction I had with public service. I would actively try to engage with all levels of government and other areas of public service, such as the NHS, digitally where possible. This is what […]

Jumping through hoops

It struck me the other day (not for the first time) how difficult most online transactions are with official bodies. Not just councils, although they have their fair share, but other agencies and even companies delivering services on their behalf. This didn’t strike me out of the blue. I have recently been ‘invited’ to take […]

Power to the People (reprise)

I first blogged asking for people to share their experience of devolving authorship responsibility back in June. From the response I had then and since it seems that this is a thorny issue that many of us (as local government web people) are grappling with. As a theory, creating content for an organisation’s website and […]