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HMRC and the outdated payment methods

This is a post about the user having to do the hard work. Before I… Read More… Continue reading HMRC and the outdated payment methods

Posted by Sarah on 17/01/202416/01/2024

Posted in User Experience
Tagged content design, emotion mapping, end to end journey, HMRC, identity, Language, omnichannel, poor user experience, slow user journeys, user emotions, user flow, user journey

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