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Five ways to reply to a negative tweet

When a high-profile account calls you out on your work how should you as a public sector org respond?

Posted by Sarah on 25/06/2019

Posted in Social media, Twitter
Tagged fatal accident, Jeremy Clarkson, Kensington and Chelsea Police, Metropolitan Police, negative press, negative tweets, police officers, police officers that tweet, public sector communications, responding to negative comments, traffic police, Twitter, Twitterstorm, when to engage online

#weeknotes S06 EP10

Wicked problems, designers destroying the world, and thinking about the future…

Posted by Sarah on 28/04/2019

Posted in Working Out Loud
Tagged #weeknotes, content strategy, emergency services, emily chang, Facebook, facebook ads, future of communication, future of journalism, future of music, future of PR, local government, mike monteiro, public sector communications, reckless yes, record label, service design, strategy, systems thinking, tactical communications skills, training, Vital Facebook Skills, working out loud, workshops

Influence: why the right influencer for your organisation might not be the high-reach celebrity

The right influencer for your organisation and communications may not be the high-reach celebrity but the average user

Posted by Sarah on 23/04/201918/04/2019

Posted in Social media
Tagged #localgov, audience, blogger outreach, contacts, digital engagement, emergency services communications, influence, influencer, influencer mapping, influencer marketing, information, local government, meaningful network, network mapping, networks, outreach, public sector communications

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