ReallyUsefulDay – GDS meets localgov

An exciting day out in London today at the Government Digital Service / LocalDirectGov Really Useful Day, looking at the user journeys between GovUK and council websites. Hosted at DCLG, the day had a practical bent as after some initial background information was given we broke into groups and focused on re-working a user task […]

Cannibal ambition

The one in which I consider my place in things… A few days ago, in conversation, someone called me ambitious. She was not being unkind and yet my instinctual reaction was to recoil in horror from the tag. I do not think of myself as ambitious and that’s because in my internal thesaurus the word […]