ReallyUsefulDay – GDS meets localgov

An exciting day out in London today at the Government Digital Service / LocalDirectGov Really Useful Day, looking at the user journeys between GovUK and council websites. Hosted at DCLG, the day had a practical bent as after some initial background information was given we broke into groups and focused on re-working a user task […]

Is there anybody out there?

In the last few days I’ve been thinking a lot about audiences, assumptions and effort. Partly this follows on from the presentation I gave at Epic Social Media for the Public Sector in Exeter a couple of weeks ago, partly it’s from conversations which have passed through my Twitter timeline, partly the content strategy stuff […]

Epic Social Media for the Public Sector – South West

Yesterday I presented on measuring social media activity at the Epic Social Media for the Public Sector conference in Exeter. I hope people found my presentation useful and not too dull but I thought I’d share the basis of what I said here. Magic Numbers: Measuring the Quality and Quantity of your Social Media Activity […]