ReallyUsefulDay – GDS meets localgov

An exciting day out in London today at the Government Digital Service / LocalDirectGov Really Useful Day, looking at the user journeys between GovUK and council websites. Hosted at DCLG, the day had a practical bent as after some initial background information was given we broke into groups and focused on re-working a user task […]

Content strategy in local government

There is nothing more powerful than a bad idea that’s time has come, to paraphrase author Robert Rankin, and so it was that I found myself launching into a part-time Masters just a few days after my eldest son’s first birthday. Now I’m out the other side I’d have to say perhaps bad idea is […]