207 posts Posts by Sarah

Five potential ways to prototype chatbots in the public sector

Following on from my piece on the potential for chatbots and AI in public sector here’s five potential prototypes to get started on

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Chatbot potential in local government

What opportunities do chatbots offer local government for customer service and service delivery?

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Questions without answers

We need to recognise the value of asking questions and taking the time to understand the answers before jumping in with digital solutions

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